We are proud and honoured to have received confirmation this week that we have been shortlisted in the BIFA Awards 2019 – Extra-Mile Category.
We are particularly honoured as this category required us to demonstrate the ability of ‘innovation’ and/or ‘Customer care’ by adding value and exceeding our customer’s expectations.
We have made substantial company investment to ensure we offer the highest of standards to our existing client base. This nomination is proof our efforts and customer commitment is of the highest level in the freight forwarding industry.
At Brunel Air Cargo we never accept second best, our staff share this value and collectively we are committed to giving our customers exceptional service with unrivalled levels of communication throughout, whilst providing peace of mind when using our services.
Our IT systems integrate seamlessly alongside our customer first account management philosophy and provide our customers with complete visibility on all shipping activity, access to all documentation at the click of a button and quick reporting tools to simplify our customers lives. All information is managed and uploaded by Brunel staff whilst being communicated though the usual channels of email, phone calls and face to face interactions with our customers.
We strongly believe these practices and beliefs has resulted in this industry recognition of our customer focused service.
We are looking forward to the announcement of category winners on January 16th 2020. Wish us luck!